Refund policy

Return deadlines and conditions

<Cancellations, returns, etc. due to customer's convenience>

Once your order is confirmed, we will not be able to accept cancellations, changes, or returns of products due to customer circumstances other than "different products" or "defective products".

We cannot accept cancellations, changes, exchanges, or returns of pre-ordered products after the order is confirmed.

In addition, the contract with the customer shall be concluded by sending an "order confirmation email" from our shop.

If you do not receive the "order confirmation email" after placing an order, there is a possibility that the contract will not be completed, so please contact us.

Return shipping fee

Replacement of defective products and incorrect delivery and exchanges will be borne by our company.

An item of defective merchandise

We pay close attention to the shipping of the ordered product, but in the unlikely event that there is a "different product" or "defective product", we will exchange it for the same good product as the ordered product except in the following cases.

In that case, we are very sorry to trouble you, but please contact us within 7 days after the arrival of the product and return the product.

Please note that even in the case of defective products, we cannot refund or reduce the price.

In addition, for products that cannot be exchanged due to out of stock, we will refund them. Also, the refund method for credit card payment is based on the credit card company.

[We do not accept exchanges in the following cases]

1. If you do not contact our store within 7 days of receiving the product, etc.

2. In the case of made-to-order products

3. If a part of the product such as accessories is lost at the customer's responsibility

4. If the product is stained or damaged at the customer's responsibility

5. Others If we determine that we will not be able to accept exchanges in accordance with the above

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